Who is to blame when the magic runs out?
Amazon S3 experienced an outage yesterday, making some SaaS products appear broken while others downright unusable.
When they breakdown, the technologies that empowered us so effortlessly now limit us. We become demoted from value-add to net negative. And it’s all beyond our control because we don’t understand the magic behind that technology’s curtain. We look to project failure onto someone else–onto the real reason we can’t do more.
But when it’s broken, who is to blame?